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This Privacy Policy ("Privacy Policy") describes how REELTEAM, LLC, together with its officers, directors, employees, contractors, affiliates, subsidiaries, parent companies, and related entities (collectively, "REELTEAM," "Company," "we," "us," or "our"), collects, uses, stores, discloses, and protects information obtained through www.reelcasino.com, related websites, mobile applications, games, sweepstakes promotions, social features, and other associated products and services (collectively, the "Services").
This Privacy Policy is incorporated into and forms part of the Terms of Service. Capitalized terms not defined in this Privacy Policy shall have the meanings assigned to them in the Terms of Service.
The Services are intended solely for users located within the United States. Users who access the Services from outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.
By accessing or using the Services, you acknowledge that your information may be collected, used, disclosed, stored, and processed as described in this Privacy Policy.
If you do not agree to this Privacy Policy, you must discontinue use of the Services immediately.
REELTEAM reserves the right to modify or update this Privacy Policy at any time. If material changes are made, we will use commercially reasonable efforts to notify users by appropriate means, which may include:
Continued use of the Services after any update constitutes acceptance of the revised Privacy Policy.
We collect information from a variety of sources in connection with the operation of the Services. The information we collect may include Personal Data, meaning information that identifies, relates to, describes, or could reasonably be associated with an individual.
We may also collect aggregated, de-identified, or anonymized information that cannot reasonably identify an individual.
When you create an Account, we may collect information including:
We may also permit users to submit optional profile information, preferences, avatars, or gameplay-related content.
You may access certain portions of the Services through supported third-party authentication providers. Depending on the provider used and your privacy settings with that provider, we may collect limited information such as:
Examples of supported providers may include:
If you choose to link a Google account, we may collect your Google email address and authentication token provided by Google.
If you choose to link a Facebook account, we may collect a unique Facebook user identifier and, where permitted by you, your Facebook email address.
If you choose to link an Apple account, we may collect your Apple account email address or a private relay email address provided through Apple's "Hide My Email" feature.
Third-party authentication providers may make additional information available to REELTEAM in accordance with your settings and permissions with those providers.
Your interactions with third-party authentication providers are governed by their own privacy policies and terms.
We may automatically collect certain technical and gameplay-related information when you access or use the Services. This information may include:
We may generate internal account identifiers associated with your use of the Services.
We may collect and use geolocation-related information in order to:
Location information may be obtained through:
We may also use geolocation information for compliance reviews, anti-fraud systems, and Prize redemption verification.
When users make optional Gold Coin purchases or request Prize redemption, we may collect information necessary to:
This information may include:
Payment information may be processed by third-party payment providers.
REELTEAM does not store full payment card numbers.
We may collect information submitted through:
This information may include the content of messages, attachments, support history, and related metadata.
We may collect and use Personal Data in connection with sweepstakes administration, including:
In connection with identity verification and fraud-prevention procedures, REELTEAM or its third-party providers may collect biometric information such as:
Biometric information is used solely for:
Biometric information is not sold and is not used for unrelated commercial purposes.
Biometric information may be processed and retained by third-party verification providers in accordance with their privacy policies and applicable law.
We may use collected information for business, operational, legal, compliance, security, and commercial purposes, including to:
We may also use Personal Data and gameplay-related information to:
Where required by applicable law, REELTEAM will obtain user consent before:
Users may manage certain permissions and communication preferences through device settings, browser settings, or account settings where available.
Certain fraud-prevention, compliance, or security reviews may involve automated systems, behavioral analysis, risk-scoring technologies, or device verification tools. Significant account restrictions or enforcement actions may also involve human review.
The Services use cookies, pixels, local storage objects, software development kits (SDKs), analytics tools, and similar technologies ("Tracking Technologies").
Tracking Technologies help us:
We may use the following categories of Tracking Technologies:
Some Tracking Technologies may be provided by third parties.
Examples may include:
Users may manage certain cookie preferences through browser settings or available consent-management tools.
Disabling certain Tracking Technologies may affect functionality of portions of the Services.
REELTEAM does not currently respond to browser "Do Not Track" signals due to the lack of a universally accepted standard.
We may disclose information under the circumstances described below.
We may share information with third-party vendors, contractors, service providers, and business partners that assist us with:
These providers are contractually restricted from using Personal Data except as necessary to perform services on our behalf.
Information may be shared where reasonably necessary to:
Certain gameplay information, usernames, avatars, achievements, leaderboard information, competitive gameplay activity, public messages, or social content may be visible to other users and, in some cases, publicly accessible.
Certain gameplay features may also display approximate location-related information associated with gameplay activity where applicable to the functionality of the Services.
Information submitted through public, competitive, social, or interactive portions of the Services may not be confidential and may be accessible to other users.
Information may be transferred in connection with:
We may disclose information where reasonably necessary to:
Information may be shared with affiliated entities and professional advisors including:
REELTEAM does not sell Personal Data for monetary consideration.
We do not knowingly share Personal Data for cross-context behavioral advertising in a manner that would constitute a "sale" under applicable law.
We may send users:
Users may opt out of marketing communications through:
Users may continue to receive non-marketing operational communications related to Accounts, transactions, security, or compliance.
We retain Personal Data only for as long as reasonably necessary for:
Retention periods may vary depending on the type of information and applicable legal requirements.
Examples may include:
Aggregated or de-identified information may be retained indefinitely.
Users may review or update certain account information through account settings.
Users are responsible for maintaining the confidentiality of account credentials.
Users must immediately notify REELTEAM of any suspected unauthorized access or security incident involving their Account. Upon request, REELTEAM may deactivate or close Accounts, subject to:
Certain information may be retained following account closure as permitted or required by law.
The Services are intended solely for individuals who meet the minimum legal age requirements described in the Terms of Service.
REELTEAM does not knowingly collect Personal Data from children. If we become aware that Personal Data has been collected from an underage individual, we will use commercially reasonable efforts to delete such information as required by applicable law.
Parents or guardians who believe an underage individual has provided Personal Data may contact us using the contact information below.
The Services may contain links to third-party websites, applications, platforms, integrations, or services. REELTEAM does not control and is not responsible for:
The Services may also permit users to interact with third-party sharing tools, social media integrations, payment providers, authentication services, or external platform features.
REELTEAM does not control and is not responsible for the privacy, security, or data practices of such third parties.
Users should review applicable third-party privacy policies and terms before interacting with such services.
REELTEAM does not endorse and is not responsible for the content, accuracy, security, or practices of third-party services.
REELTEAM implements commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Data. However, no method of electronic transmission or storage is completely secure, and REELTEAM cannot guarantee absolute security of information transmitted through the Services.
While REELTEAM implements commercially reasonable safeguards, users acknowledge that transmission of information over the internet inherently involves security risks.
To the fullest extent permitted by applicable law, REELTEAM shall not be responsible for unauthorized access to, disclosure of, alteration of, or destruction of Personal Data resulting from circumstances beyond REELTEAM's reasonable control, including:
California residents may have rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), including rights to:
REELTEAM does not sell Personal Data for monetary consideration.
We also do not knowingly sell or share Personal Data of minors under sixteen (16) years of age.
California residents may submit verifiable consumer requests by contacting us using the information provided below. We may request information necessary to verify identity before responding to requests. Where permitted by law, certain requests may be denied in whole or in part.
Depending on applicable law, users may have rights to:
Requests may be submitted using the contact information below. We may require verification of identity before responding to requests.
Certain rights may be limited by:
Questions regarding this Privacy Policy or privacy-related requests may be directed to:
REELTEAM, LLC
16027 Brookhurst St. Suite I-241, Fountain Valley, CA 92708
Support: support@reelcasino.com
If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
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